Part Time Valet Attendant

About the role

The Study at Yale is currently seeking a Valet Attendant to provide genuine hospitality and the highest quality of service to our guests. The Valet Attendant acts as a representative of the hotel by providing the highest quality of service to our guests under the direction of the Guest Service Manager and in alignment with Study brand standards. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. The Study at Yale, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.

Responsibilities

• Load/unload luggage from car to luggage carts.
• Retrieve and park cars courteously, timely and safely.
• Proactively approach, greet and acknowledge all guests in a friendly and professional manner
• Courteously open front door for guests
• Be able to quickly run back to station and prepare for next guest’s arrival
• Ability to operate automatic and manual transmissions
• Ensure all cars are ticketed
• Attend to the parking booth to ensure the security of guests' vehicle keys
• Observe assigned areas for any safety hazards or unauthorized tampering with or pilferage to parked vehicles
• Reports immediately any incidents or conditions to the supervisor or Security department
• Maintain accurate record keeping of daily activities
• Escort guests to hotel rooms
• Provide an overview of guest room, hotel services and amenities
• Make deliveries to guest rooms and assist guest with room changes
• Ensure overall guest satisfaction
• Perform other duties as requested by management

Requirements

• High school diploma or equivalent
• Experience in customer service
• Valid driver’s license with excellent driving record
• Ability to positively communicate and interact with all hotel departments
• Flexibility to work any shift including evenings, weekends and holidays
• Proficiency in English required; a second language is desirable
• Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 100 lbs
• Ability to stand for long periods of time

Benefits

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.