Part Time Usher/Restroom attendant Staff Position $15 hour

About the Role

Floor Staff team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. The primary responsibility is ensuring guests receive exceptional service while acting as a representative of Regal in alignment with our mission statement and policies.

Responsibilities

• Ticketing
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons with accuracy.
  • Upsell and suggestively sell Premium Viewing Experiences (3D, RPX, 4DX).
  • Promote the Regal Crown Club program.
  • Ensure tickets are sold in accordance with the MPAA rating system and company policy.
  • Respond to phone calls and guest questions in line with guest service philosophy.
• Concession
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons, as well as concession stock inventory.
  • Promote the Regal Crown Club program.
  • Operate, prepare, and clean all concession-related equipment.
  • Upsell and suggestively sell concession items.
  • Comply with all local, state, and federal food safety laws.
  • Abide by all federal and state laws regarding breaks and/or meal periods.
  • Ensure required alcohol certification and training are current where applicable. If assigned to sell/serve alcohol, you must be of legal age according to state or local laws.
• Usher
  • Scan tickets and direct patrons to their auditoriums.
  • Inspect backpacks and packages when applicable.
  • Manage crowd control and assist guests in finding seats.
  • Enforce the MPAA rating system.
  • Conduct in-theatre inspections to monitor picture and sound quality, prevent film/content theft, and maintain a safe environment.
  • Report problems, discrepancies, or unusual situations to management.
  • Perform in-auditorium concession auxiliary sales as directed by management.
  • Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other theatre areas.
  • Monitor the cleanliness and operation of theatre vending equipment.
  • Assist with opening and closing duties as assigned by management.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Required to read and understand training materials covering subjects such as sexual harassment and discrimination.

Qualifications

• Education/Experience
  • Completion of cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
  • If assigned to sell/serve alcohol, completion of any legally required state or local training and certification is mandatory, along with Regal Responsible Beverage Server training on Regal Online University.
• Language Ability
  • Possess good public speaking skills, listen effectively, and respond clearly and directly.
• Math Ability
  • Perform calculations with speed and accuracy, and identify and correct errors.
• Reasoning Ability
  • Identify problems, gather relevant data, and note possible causes.
  • Evaluate relevant information, recognize alternatives, and reach evidence-based conclusions.
  • Take action beyond what is necessarily called for and perform under pressure and/or opposition.
• Personal Skills
  • Possess excellent communication skills with customers, co-workers, and management.
  • Establish goals, budget time, and set priorities to achieve desired objectives.
• Physical Demands
  • Frequently required to stand, walk, sit, use hands to finger/handle/feel, reach with hands and arms, and talk or hear.
  • Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
  • May occasionally lift up to 60 pounds.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.