Floor Staff- $15 hourly

Summary

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees must act as a representative of Regal consistent with our mission statement and policies, including regular attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code.

Essential Duties and Responsibilities

• Box Office
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes and coupons with accuracy.
  • Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX) and promote the Regal Crown Club program.
  • Ensure tickets are sold in accordance with MPAA rating system and company policy.
  • Respond to phone calls and guest questions consistent with guest service philosophy.
• Concession
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons and manage concession stock inventory.
  • Promote the Regal Crown Club program.
  • Operate, prepare and clean all concession‑related equipment.
  • Upsell/suggestive sell.
  • Comply with all local, state and federal food safety laws.
  • Abide by federal and state break/meal period laws.
  • Maintain current alcohol certification and training where applicable; be of legal age to sell or serve alcohol where required.
  • Complete required training on sexual harassment and discrimination.
• Usher
  • Tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
  • Inspect backpacks and packages when applicable.
  • Manage crowd control and assist guests in finding seats.
  • Enforce MPAA rating system.
  • Conduct in‑theatre inspections to monitor picture and sound quality, watch for film/content theft, and maintain a safe environment.
  • Report problems, discrepancies or unusual situations to management.
  • Perform in‑auditorium concession auxiliary sales as directed.
  • Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas.
  • Monitor cleanliness and operation of theatre vending equipment.
  • Assist with opening and closing duties as assigned by management.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier, or progress toward completion.
• If assigned alcohol duties, complete any legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, effective listening, and clear, direct response.
• Ability to perform calculations quickly and accurately, identifying and correcting errors.
• Problem‑identification, data gathering, cause analysis, evaluation of alternatives, and evidence‑based decision making.
• Ability to take initiative, perform under pressure or opposition.
• Excellent communication skills with customers, co‑workers and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.

Physical Demands

The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Occasionally required to climb or balance, stoop, kneel, crouch, or crawl. May occasionally lift up to 60 pounds. Vision requirements include close, distance, peripheral, depth perception and ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Work Schedule & Requirements

• Must be able to work three shifts within a weekend (Friday PM to Sunday PM) and two shifts during weekdays.
• Must have reliable transportation to and from work.