Part Time Teller - Lakeline
About the role
Under direct supervision a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.
Responsibilities
- Greet members
- Maintain branch appearance
- Explain basic products and services
- Identify product needs
- Answer member questions
- Resolve member issues
- Conduct system navigation on various computer systems
- Process address, phone number, and email changes
- Process check re-orders
- Establish direct deposit
- Assist with online and mobile banking
- Adhere to all company policies, procedures and business ethics codes
- Complete required regulatory training as assigned
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation
- Process transactions, mail deposits, night drop, and cash advances
- Grant access to safe deposit box
- Scan transit and on-us checks
- Validate accuracy and process member checks
- Place and communicate check holds
- Print documents, including statements, temporary checks, and direct deposit forms
Requirements
- High School Diploma or GED
- Minimum of six (6) months of Teller or cash handling experience
- Minimum of six (6) months of customer