Part Time Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in Thorndale, PA at the Thorndale Branch. PNC is an in-office company that encourages candidates to connect with their recruiter and hiring manager to understand workplace expectations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions, educates customers on financial alternatives, and identifies banking opportunities during interactions to make appropriate referrals. Performs lobby engagement activities to connect with customers and position PNC products. Applies product and procedural knowledge to solve customer problems while adhering to policies and procedures. Ensures efficient and accurate teller and branch daily operations.

PNC employees are expected to be:

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
• Managing Risk – Assessing and effectively managing risks to adhere to PNC’s Enterprise Risk Management Framework.

Responsibilities

• Process customer interactions and educate them on financial alternatives.
• Identify banking opportunities through meaningful conversations and make referrals to branch staff.
• Perform lobby engagement activities to connect with customers and promote PNC products.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. While a university/college degree is not required, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• Work Experience: Roles at this level typically do not require significant prior experience or product knowledge.
• Education: No degree required (high school diploma, GED, or equivalent accepted).
• Certifications/Licenses: No required certifications or licenses.

Benefits

PNC offers a comprehensive range of benefits, depending on eligibility. Options for part-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee life insurance.
• 401(k) with PNC match, pension, and stock purchase plans.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including parental leave, up to 11 paid holidays per year, and 7 occasional absence days per year (unless otherwise required by law).
• Part-time employees accrue vacation time based on hours worked (including overtime) in the current calendar year, usable after 90 days of service.