Part Time Teller I

About the role

Provide high-quality member service by accurately performing a variety of financial transactions. Identify member's needs and goals by asking questions and uncovering opportunities. Promote, explain and cross-sell Hudson Valley Credit Union products and services.

Responsibilities

• Accurately complete all types of account transactions requested by members by following organizational processes and procedures, including processing negotiable instruments, accurate end-of-day proof, and handling large volumes of cash.
• Provide courteous, prompt service and proactively identify member needs; recommend solutions and refer members to HVCU platform staff, business partners, and automated services.
• Contribute to branch and individual sales and service goals.
• Adhere to branch safety and security practices and procedures, including member confidentiality, securely maintaining cash and negotiable items, and physical security standards.
• Support the successful implementation of marketing programs and promotions by creating member awareness and recommending products when the promotion meets the member’s needs.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development, including Bank Secrecy Act (BSA) training, and demonstrate attained knowledge.
• Participate on Credit Union teams, projects, and strategic initiatives when the opportunity arises.
• Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities, including the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
• Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance, including punctuality.

Requirements

• High School Diploma, General Education Development (GED) certificate, or state-authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing.
• Minimum 6 months of customer service and sales experience in a financial institution or retail environment preferred.

Benefits

• Base and variable pay structures.
• Paid personal, holiday, and volunteer time off.
• Professional development and training.
• Student loan repayment and tuition reimbursement programs.
• Medical, dental, and vision coverage.
• 401(k) with employer match and non-elective employer contribution.
• Life, short-term, and long-term disability insurances.
• Discounted loan rates and fees.