Part Time Teller

Position Summary

The Teller responsibilities are to help service customers with the paying and receiving functions of the bank, deepen customer relationships and attract additional customers. This position is responsible for deposits, withdrawals, and transfers for customers as well as money orders, cashier checks, cashing savings bonds and opening and closing safe deposit boxes.

Customer Service

• Perform paying and receiving functions for customers. This will include deposits, withdrawals, and transfers. Additionally, the Teller may sell cashier checks, money orders, gift cards, and help customers with additional related services.
• Understand and comply with the related laws and compliance regulations that pertain. Examples include bank secrecy act, privacy, and funds availability policy.
• Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered.
• Support customers with maintenance questions concerning their accounts. This will include address changes, check orders and the like.
• Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
• Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
• Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
• The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
• Project a positive image of the bank to all internal and external customers.
• Must understand the role of sales and customer service in a community bank environment. Must be able to discover customer needs and be able to obtain new customer accounts.
• An overall understanding of bank products. This includes online, mobile, and electronic delivery products.
• Understands the importance of electronic delivery. Fully understands, utilizes, encourages and sells these products.
• Able to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
• Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Qualifications

• High School diploma or equivalent.
• One year customer service or teller experience.

Skills

• Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
• Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
• Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
• The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
• Project a positive image of the bank to all internal and external customers.
• Must understand the role of sales and customer service in a community bank environment. Must be able to discover customer needs and be able to obtain new customer accounts.
• An overall understanding of bank products. This includes online, mobile, and electronic delivery products.
• Understands the importance of electronic delivery. Fully understands, utilizes, encourages and sells these products.
• Able to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
• Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Commensurate with experience.

Schedule

TBD.

Company Information

Prevail Bank is looking for dedicated individuals with the right skill set to continue to serve our customers and provide the best banking services possible. Our vision is to demonstrate our integrity and commitment to our customers and communities by providing quality products, services, technology and financial education. Our mission is to be an exceptional financial service resource for our customers, banking team and community by doing the right thing, taking ownership in finding solutions for our customers.

Company Website: www.prevail.bank