Part Time Teller

Do you enjoy customer service? Join the team at Glacier Bank in Kalispell, Montana and help greet customers with a smile, assess and fill their needs in a professional manner. This role requires effective communication, quick and accurate work, and professional conduct with customers, vendors, and staff to enhance the bank’s efficiency and image.

Responsibilities

• Process deposits, withdrawals, cash checks (customer & non-customer), buy & sell cash, change orders, cash advances, loan payments, cashier’s checks, GL credit/debit, advice of credit/debits, Canadian exchanges, and telephone transfers.
• Print statements and cash savings bonds.
• Properly fill out fraud & non-fraud debit card disputes and ATM disputes.
• Use Haberfeld brochure to select the right account type for customers.
• Operate and maintain branch capture machine, currency counter, coin counter, MICR printer, teller cash dispenser, and teller cash recycler (if applicable).
• Use and find information in Silverlake, Vertex, NetTeller, and Passport systems.
• Locate and understand branch logs and their purposes.
• Understand and comply with regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA.
• Knowledge of personal and business account types, online banking, bill pay, and mobile check deposit.
• Follow proper process for safe deposit box access.
• Acknowledge customers promptly and maintain appropriate conversation while assisting them in person, on the phone, or in their presence.
• Demonstrate proper cash handling, maintain a neat and organized cash drawer, and adhere to cash drawer limits.
• Maintain clean desk policy, customer confidentiality, and lock workstations.
• Understand and apply dual control procedures when necessary.
• Properly handle dormant/escheat accounts and verify customer identification.
• Read and understand account and customer alert messages.
• Embrace service pledge and provide consistent, extraordinary service to all customers.
• Participate in required training, staff meetings, and lobby displays.
• Engage in community service and bank-sponsored activities supporting Glacier Bank’s mission and values.
• Provide superior internal and external customer service with self-governance, courtesy, and respect.
• Complete required bank training courses within assigned time frames.
• Comply with all company policies, procedures, and applicable laws, including Bank Secrecy Act, Patriot Act, and OFAC.
• Maintain a professional image, confidentiality, positive attitude, flexibility, and adaptability.
• Keep work area tidy, maintain customer privacy, and ensure regular and reliable attendance.
• Perform additional duties as requested or assigned.

Requirements

• High degree of attention to detail and excellent organizational skills for a fast-paced environment.
• Ability to prioritize and manage heavy workloads with effective time management.
• Professional demeanor, courtesy, and tact in a fast-paced, deadline-oriented environment.
• Ability to work quickly, accurately, and effectively under pressure while meeting deadlines.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills, including word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• Moderate level of banking knowledge.

Work Environment

This role is primarily indoors in a climate-controlled shared work area with moderate noise levels. Occasional travel (less than 10 days per year) may be required by automobile, commercial airlines, rental vehicles, or public transportation, including lodging in public facilities.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Frequently required to sit, use hands in repetitive motions, and talk or hear.
• Occasionally required to stand, walk, lift, or reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, push, and pull.
• Must operate routine office equipment, including computers, telephones, copiers, and calculators.
• Ability to work on a computer for an average of 6-8 hours per day.
• Capable of working extended hours or traveling off-site as required by management.
• Capable of regular, reliable, and timely attendance, including climbing/descending stairs in emergencies.
• Lifting requirements: Medium work, exerting up to 50 pounds of force occasionally, up to 25 pounds frequently, and up to 10 pounds constantly.
• Vision requirements: Close visual acuity for preparing and analyzing data, transcribing, viewing computer terminals, extensive reading, and visual inspections.

Pay

Pay range: $18.20 - $23.91 per hour, dependent on experience.

Benefits

• Extensive benefits package including medical, dental, vision, and life insurance for employees and eligible dependents.
• Health savings account option and Employee Assistance Program (EAP).
• Health rewards program.
• Retirement savings plan, including 401(k) and profit-sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at 0.0745 hours per hour worked, with a maximum accrual of 240 hours per year for certain full-time employees. Accruals depend on position, status, and years of experience.
• Full-time employees receive 6 paid holidays; part-time employees receive pro-rated paid holidays. Employees in Utah and Nevada may be eligible for pay on certain state-recognized holidays.
• Incentive pay, Saturday pay, PTO pay, merit increases, and annual bonuses.