Part-Time Teller

Part-time position located in Northampton, MA.

About the role

Responsible for accurately processing financial transactions and being an effective source of information for our members: in lobby, drive-thru window, or by telephone. Provides friendly, professional, confidential, and effective assistance to members and credit union associates, ensuring a positive experience and minimizing wait time.

Responsibilities

• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receive funds, post transactions, and pay out funds as requested.
• Issue money orders or official checks, receive currency for coin, and verify amounts; cash checks according to written procedures.
• Verbally confirm intended transactions with members to ensure needs are met and errors are minimal.
• Balance cash drawer daily to ensure accuracy in transactions and notify supervisor regarding any outages; appropriately apply all policies.
• Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
• Address inquiries on accounts, record amounts and dates of payments, and other significant information; check member calculations and validate checks, cash, or electronic transactions.
• Assist other departments and branches with transactions as needed; provide support for department and branch managers in fulfilling member requests.
• Create and maintain a clean, neat, pleasant work environment by upholding a professional appearance (e.g., dress, posture, attitude) and fostering a positive outlook toward members and co-workers.
• Contribute to the overall success of the branch by working toward branch deposit and member goals; adhere to all service standards set by the credit union.
• Comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Bilingual is highly preferred.
• A high school degree or GED is required.

Skills

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
• In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature are common.
• Strong communication skills involving motivating, influencing, educating, and/or advising others on matters of significance.