Part Time Teller

About the Role

To provide exceptional, high-quality service and direct the delivery of products/services through sales efforts via face-to-face and drive-thru interactions. The ideal candidate is a team player with a can-do attitude, high integrity, and excellent interpersonal and member service skills.

Responsibilities

• Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, money orders, disbursements, and check cashing.
• Explain, promote, and cross-sell the Credit Union’s products and services.
• Understand and communicate Credit Union policies and procedures to members.
• Balance cash drawer, coin, currency, and checks against source documents and Episys totals at the end of each shift.
• Cash checks and disburse funds after verifying signatures and sufficiency of funds.
• Accept deposits and confirm transaction accuracy.
• Evaluate checks for endorsements, dates, identification, and legality to determine hold requirements.
• Maintain a secure work area for negotiables and confidential records.
• Follow proper cash handling procedures and proficiently use the Symitar system.
• Load and unload cash recyclers and ATMs.
• Respond to member requests, problems, and complaints, directing them to the appropriate person when needed.
• Provide professional, friendly, and accurate service to all members, adhering to teller standards.
• Answer phone calls to support excellent member service.
• Deliver SPARK! member service with strong verbal and written communication skills, finding solutions to difficult problems.
• Comply with all Federal and State laws and regulations, including the Bank Secrecy Act, Patriot Act, Military Lending Act, Office of Foreign Asset Controls, FCRA, Graham-Leach-Bliley, and applicable lending regulations.
• Perform other duties as assigned.

Requirements

• High School Diploma, GED equivalency, or higher.
• Strong attention to detail, accuracy, and multitasking capabilities.
• Ability to adhere to internal policies and external regulations set by the NCUA.
• Proficiency in computer skills, including Microsoft products.
• Adaptability to change and commitment to SPARK! service standards.
• Excellent oral communication skills.
• Consultative sales experience is a plus.

Skills and Abilities

• Ability to learn and consistently cross-sell Credit Union products and services.
• Flexibility, adaptability, problem-solving, and multitasking in a fast-paced environment.
• Professional demeanor during all transactions.
• Strong computer skills, detail-oriented, and thorough with paperwork.
• Ability to operate office machines such as photocopiers, fax machines, and phone systems.
• Courtesy, tact, and diplomacy in interactions with others.
• Ability to calculate figures (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals.
• Ability to define problems and seek solutions for members.
• Must be bondable and pass internal annual compliance testing.

Physical Demands

• Must be able to lift up to 35+ pounds, including coin bags.
• Standing is required for the majority of the shift.

Work Environment

The noise level in the work environment is typically moderate and professional.