Part Time Technical Service Representative 1

Responsibilities

• Resolve customer inquiries over the telephone
• Proficient handling of internet and telephone troubleshooting inquiries
• Support email platforms including webmail, mobile devices, and software clients
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Accurately troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
• Maintain meeting or exceeding CSR KPI targets: ATT, ACW, AHT, and FCR
• Maintain meeting or exceeding A360 call quality program targets
• Use provided training materials and job tools to quickly and accurately resolve customer issues
• Additional duties or responsibilities may be assigned as necessary
• Accept and process customer payments

Qualifications

• A high school diploma or equivalent is required
• Advanced computer skills are required; proficiency navigating between multiple windows is necessary
• Strong typing, verbal and written skills are necessary for success
• Familiarity with desktop and mobile operating systems as well as security software packages
• At least 6 months of experience in a customer service, retail or helpdesk environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• The ability to work flexible afternoon/evening weekday and/or weekend shifts

Benefits

Armstrong is an Equal Opportunity Employer.