Part Time Studio Host- Westside Provisions

About the Role

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings. Reports to: Studio Director.

Responsibilities

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth.
• Exemplifies hospitality and proactively looks for opportunities to exceed clients’ expectations.
• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information.
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps.
• Addresses clients by name and seeks to build a warm professional relationship with them.
• Seeks client feedback and funnels it to the appropriate party.
• Works with the esthetics staff to ensure timeliness of appointments.
• Resolves any issues decisively and effectively in collaboration with management and the esthetics team.
• Fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out processes, adding client notes for clear communication across the team.
• Follows up with clients to generate return visits and assist with scheduling, product needs, etc.
• Works to fill available appointment slots by proactively contacting clients.
• Packages store retail for client purchases.
• Maintains cleanliness and orderliness of the studio.
• Assists with inventory management, studio reporting, laundry, trash, and other studio maintenance.
• Follows all applicable regulations and laws.

Qualifications

• 1+ years in customer service/hospitality.
• Passion for skincare.
• Client-first mentality.
• Detail-oriented.
• Personable and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to multi-task and maintain a calm demeanor.
• Strong organizational skills.
• Team player.
• Maintains client and studio confidentiality.
• Ability to commute to 1198 Howell Mill Rd, Bldg B Ste 200, Atlanta, GA 30318.

Schedule

• Monday: 1:00 PM - 9:00 PM
• Tuesday: 1:00 PM - 9:00 PM
• Wednesday: Off
• Thursday: Off
• Friday: Off
• Saturday: Off
• Sunday: Off

Additional hours may be available for pick-up at Atlanta-area Faced studios.