Part Time Studio Host- Buckhead Village

Primary Duties

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies hospitality
• Proactively looks for opportunities to exceed clients’ expectations
• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps
• Sets appointments and educates clients about the brand, products, and next steps
• Addresses clients by name and seeks to build a warm professional relationship with them
• Sets appointments and educates clients about the brand, products, and next steps
• Sets appointments and educates clients about the brand, products, and next steps
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any issues decisively and effectively
• Adds client notes to ensure clear communication across the team
• Follows up with clients to generate return visits and assist with scheduling, product needs, etc.
• Fills available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Aids in inventory management
• Aids in studio reporting
• Aids in studio laundry, trash, and other maintenance

Job Qualifications

• 1+ years in customer service/hospitality
• Passion for skincare
• Client-first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute

Location

294 Buckhead Ave
Atlanta, GA 30305

Schedule

Monday: 9:00AM-1:00PM
Tuesday: Off
Wednesday: Off
Thursday: Off
Friday: 3:00PM-8:00PM
Saturday: 8:00AM-5:00PM
Sunday: 8:00AM-5:00PM