Part-Time Shipping and Retail Associate

Position Summary

The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office's retail stores. This role involves working in the Self-Service and Retail zones to consistently deliver a positive customer experience.

General Duties And Responsibilities

• Fulfills instructions from supervisors and assists other Team Members in performing limited store functions.
• Assembles parcels and prepares goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs.
• Maintains a safe, clean, and orderly retail store.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Operates and maintains a variety of equipment in the Self-Service and Retail zones of the store, moves boxes, stocks materials, and completes assigned tasks based on priority.
• Keeps confidential customer data and handles documents, media, and packages carefully.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures.

Self-Management

• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail store.
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook.
• Works with minimal supervision.
• Maintains attention and concentration for extended periods of time.
• Works in a fast-paced environment, under substantial pressure.
• Reports regularly to work and maintains established business hours in order to support the FedEx Office business.

Minimum Qualifications And Requirements

• High school diploma or equivalent education.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 50 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business.

Preferred Qualifications

• Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

Pay

Pay transparency is not specified in the job posting.

Benefits

For details on our comprehensive benefits, click here.