Part-Time Shipping and Retail Associate

About the role

The position generally works 18-25 hours per week. The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office’s retail stores. They are knowledgeable in FedEx Office’s retail and shipping products and work primarily in these areas to consistently deliver a positive customer experience.

Responsibilities

• Fulfills customer needs by assembling parcels and preparing goods for shipping, wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Uses consultative behaviors in a retail environment to understand each customer's individualized need.
• Solves customer problems quickly and to their satisfaction.
• Maintains a safe, clean, and orderly retail store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Takes preemptive action to prevent errors and waste.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures.
• Performs multiple tasks at the same time.
• Learns and improves knowledge and skills within the retail store.
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook.
• Performs other duties as needed or required.

Qualifications

• High school diploma or equivalent education.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 50 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Benefits

• Health, vision, and dental insurance.
• Retirement.
• Tuition reimbursement.

Pay

$20.75 - $24.37/hr

Schedule

Part-time schedule, typically 18-25 hours per week.