Part Time-Service Appointment Receptionist

ESSENTIAL DUTIES

• Act as a direct support to our team of Service Advisors in the following capacities:
• Be the primary contact for our inbound phone calls
• Act as a liaison to Service Advisor by obtaining client information and primary concerns
• Aid in scheduling Service appointments
• Communicate with clients on behalf of the Advisor during the service experience
• Follow-up with clients after Service is complete to ensure exceptional experience
• Show capacity and interest in learning the following:
• Consult with customers to understand their needs and provide recommended course of action
• Arrange appropriate alternate transportation for clients
• Generate repair orders and estimates
• Thoroughly explain completed work and charges

Qualifications, Experience, Education, Certificates, Licenses, Etc.

• High School graduate or GED
• Exceptional Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history
• Detail oriented and excels in a fast-paced, results driven environment

COMPENSATION

Starting at $18/hour

WORK SCHEDULE

24-30 hours per week
Monday - Friday: Monday 9am - 6pm
Tuesday - Friday: 2pm - 6pm
Saturday's as needed Fill in for vacation

COMPANY BENEFITS

Paid holidays (Full Time)
Paid time off (Full Time)
401(k) with 50% company match of first 4% of contribution
Insurance - Medical, Dental, Vision (Full Time)
Team Member auto purchase, Parts & Service discount
Exceptional commitment to Team Member engagement
Strong Advancement and Career Development Opportunities
Culture of Coaching and Mentoring
Many long-tenured employees including five Team Members employed since day one - 18 years
Monthly Team Appreciation Day including Catered Lunch and Team Recognition