Part-Time Sales Receptionist

Company Overview

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers, using top‑of‑the‑line lasers and licensed medical professionals. The company guarantees clients results for life with its exclusive Unlimited Package™ and operates 400+ locations across 38+ states, with plans to expand nationally.

About the role

With our continued growth and success, we are excited to hire a part-time Sales Receptionist to be a part of our dynamic team in Fredericksburg, VA. As the Sales Receptionist, you will engage with clients to enhance their satisfaction and build lasting relationships throughout their experience with Milan. Oversee all administrative and front desk operations, which include answering incoming calls and scheduling appointments. Assist medical staff with the maintenance of treatment rooms. Collaborate with the clinic team to achieve monthly sales goals. Complete clinic operational tasks on time.

Responsibilities

• Client Experience & Sales: Actively engage with the clinic team to promote a culture of collaboration and drive sales growth.
• Enhance each client's experience by establishing a personal connection, ensuring their satisfaction at every interaction.
• Cultivate and nurture lasting relationships throughout their journey, creating a welcoming and supportive environment that encourages ongoing engagement and loyalty.
• Initiate conversations with clients about upsell opportunities and gather their feedback through reviews.
• Operational Support: Efficiently complete clinic operational tasks with minimal direction.
• Answer incoming phone calls, schedule and confirm appointments, communicate with clients, and maintain and update client records.
• Assist with cleaning the treatment rooms and help clients to their rooms.
• Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

Requirements

• High school diploma or equivalent (e.g., GED) required.
• Administrative and/or sales experience preferred.
• Exceptional communication skills, both written and verbal required.
• Ability to demonstrate initiative and work independently required.
• Works well in a team environment required.
• Ability to maintain highly confidential information required.
• Ability to use a computer and sales software required.
• Passion for the aesthetics industry required.
• Willingness to work weekends and evenings as needed by the business required.

Benefits

• 401k retirement plan with vested employer match.
• Employee and spouse or legal partner receive free laser hair removal services.
• Commission opportunities.
• Career advancement opportunities.

Pay

$18.00 an hour + Potential Monthly Bonus

Schedule

Part‑Time (19‑21 hours per week). Example schedules: A – Wednesday, Thursday, Saturday; B – Tuesday, Wednesday, Thursday. Days and shift examples may vary based on business needs, such as promotional and sales events and/or holidays. Schedules are provided 90 days in advance. Clinic hours: Mon‑Thur 8:30 am‑6 pm and Fri‑Sat 7:30 am‑5 pm.