Part-Time Retail Supervisor

About the role

As a Store Manager at Lakeshore Learning Store, you will develop a first-class team, implement plans to maximize store sales, and provide customers with an unforgettable retail experience in a fast-paced environment. While a background in education isn’t required, a desire to learn is essential. You’ll lead by example, fostering a culture of exceptional customer service and operational excellence.

Responsibilities

• Support the recruitment, training, and development of the sales team, providing ongoing coaching and feedback.
• Drive workplace engagement and motivation within the store.
• Surpass customer service expectations and empower the team to adhere to service protocols.
• Gather and communicate customer feedback regarding product use in schools and homes.
• Build lasting relationships with customers and train staff on new products and promotions.
• Maintain company standards for store presentation, cleanliness, safety, and retail policies.
• Assist in inventory management, stock control, and cash handling/reconciliation processes.
• Operate as a keyholder, supporting store opening/closing and cash register operations.
• Assist in employee scheduling and payroll approvals to ensure optimal staffing.
• Support sales initiatives, promotional activities, and outreach programs to raise brand awareness and foster customer loyalty.

Requirements

• 1-year related retail management experience.
• Ability to work a flexible schedule, including nights and weekends.
• Knowledge of retail POS systems.

Qualifications

• Passion for providing excellent customer service.
• Positive and proactive approach to management and teamwork.
• Excellent communication and training skills.
• Exceptional time management and organizational skills.
• Ability to demonstrate and reinforce company standards with the team.
• Strong desire to recognize and reward team achievements.
• Capacity to give and receive constructive feedback.
• Ability to multitask and meet simultaneous demands.

Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives.

Benefits

• Competitive compensation based on skills and experience.
• Quarterly bonus program.
• 401(k) retirement plan.
• Generous employee discount.

Lakeshore fosters an intentionally diverse and inclusive community, valuing differences and ensuring everyone feels included and valued.