Part-Time Retail Supervisor

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents, and children. Since 1954, we’ve grown into a global community with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division.

About the role

As one of our Store Managers, you will develop a first-class team, implement plans to maximize store sales, and provide customers with an unforgettable retail experience in a fast-paced environment that demands operational expertise. You don’t need a background in education, but a desire to learn is essential.

Responsibilities

• Support the recruitment and development of the sales team
• Train and develop new sales associates
• Provide ongoing coaching and feedback to team members
• Drive workplace engagement and motivation within the store
• Surpass customer service expectations and empower the team to adhere to customer service protocols
• Seek and communicate customer feedback regarding school and home use of products
• Build lasting relationships with customers
• Train staff on new products and promotions
• Monitor and maintain company expectations around store presentation, retail policies, cleanliness, and safety standards
• Assist in inventory management and stock control
• Handle cash reconciliation processes
• Operate as keyholder with responsibility for opening/closing the store and cash registers
• Assist in employee scheduling and payroll approvals to support optimal staffing
• Support sales initiatives, promotional activities, and outreach programs to raise awareness and foster relationships

Requirements

• 1-year related retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems

Qualifications

• Passion for providing excellent customer service
• Positive and proactive approach to management and teamwork
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate and reinforce company standards
• Strong desire to recognize and reward team achievements
• Capacity to give regular and clear feedback to the team
• Ability to provide and receive constructive criticism
• Capacity to multitask to meet simultaneous demands

Preferred Qualifications

• Experience with customer outreach and driving customer loyalty through brand awareness initiatives

Benefits

• Competitive compensation based on skills and experience
• Quarterly bonus program
• 401(k) retirement plan
• Generous employee discount