Part Time Retail Associate - Heaven Hill Bourbon Experience

About the Role

This is an onsite position at the Heaven Hill Bourbon Experience located in Bardstown, KY. The Retail Associate will be responsible for daily retail operations, handling cashier and inventory duties, including all point-of-sale activity. The Associate will provide exceptional customer service and answer questions about our products.

Responsibilities

• Responsible for daily Point of Sale (POS) activity
• Establish a strong working relationship with the Retail Lead and ensure data integrity in the POS system Counterpoint
• Perform the roles of cashier and greeter to guests
• Interact with guests, provide knowledge of spirits and samples as requested
• Educate guests about the brand stores, histories, and processes
• Maintain a friendly, courteous, and professional demeanor at all times
• Handle merchandise and bottle sale transactions
• Restock inventory and maintain a clean retail environment
• Support visitor check-in for tours
• All other duties as required

Requirements

• High School Diploma or GED equivalent
• Minimum 1 year of retail or customer service experience
• Must be 21 years of age or older
• Ability to represent the company and communicate professionally and effectively with people internally and externally
• Excellent interpersonal and communication skills
• Knowledge of principles and processes for providing customer service
• Knowledge of administrative and clerical procedures
• Basic knowledge of phone, voicemail, and email systems
• Basic knowledge and use of computers to enter data or process information
• Available to work weekends (Friday, Saturday, Sunday)
• Available to work 8-10 hour shifts independently

Valued Skills and Experience

• Previous experience in the distilled spirits industry and/or knowledgeable about the spirits industry
• Previous work experience in a retail gift shop

Physical Requirements

While performing job duties, the employee is occasionally required to:

• Stand and walk
• Use hands and fingers to handle or feel objects, use a computer, and reach with hands and arms
• Lift and/or move up to 45 pounds