Part Time Retail Associate

Purpose

The Retail Associate provides our customers with a unique, customer-first shopping experience. This position is a brand ambassador, responsible for generating sales by proactively engaging and connecting with our customers.

Classification

• FLSA: Nonexempt
• Status: Part Time
• Compensation: $18-$21 DOE
• Reports To: Store Manager
• Schedule: 20-25hr, Holiday and Weekend availability

Essential Duties

• Retail Sales
• Create an elevated, upbeat, welcoming experience for customers
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
• Encourage customers to engage with social networking sites and email list
• Educate customers on brand history, products, offers, promotions, and events
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
• Answer questions via phone or email, including notifying customers promptly regarding restocked product and special orders

Support day-to-day operations

• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
• Execute operational processes effectively and efficiently including: shipment processing, back stock replenishment, inventory counts, loss prevention
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member
• Ensure that health, safety, and security rules are followed

Requirements

• Education
• High School Degree

• Experience
• Previous experience in retail with cash handling

• Skills
• Excellent customer service
• Excellent verbal and written communication skills
• Ability to learn new computer programs and software

• Abilities
• Reliable and professional
• Friendly and engaging
• Communicate effectively with all types of customers and employees

• Physical Effort
• Prolonged periods standing
• Must be able to lift 50 pounds at times

Benefits

• All of our employees enjoy paid time off for qualifying sick leave
• Eligible for wilderness first aid certification, annual company retreat and/or camping trip
• Public transportation assistance
• Bike commuting allowance
• Employee Assistance Program (EAP)
• Access to third-party outdoor gear discounts
• Generous discounts on Snow Peak gear and apparel

• Medical coverage with vision and alternative care
• Comprehensive dental
• Employer match to retirement contributions
• Short and long-term disability insurance
• Life and AD&D insurance
• Paid vacation and holidays
• Paid family and medical leave

Equal Opportunity Employer

Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.

Location

Portland, OR

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