Part-Time Retail Associate

Purpose

The Retail Associate provides our customers with a unique, customer-first shopping experience. This position is a brand ambassador, responsible for generating sales by proactively engaging and connecting with our customers.

Classification

• FLSA: Nonexempt
• Status: Part Time

Compensation

$22-$24 DOE

Reports To

Store Manager

Schedule

• 20-30hrs
• Holiday and Weekend availability required

Essential Duties

• Create an elevated, upbeat, welcoming experience for customers
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
• Educate customers on brand history, products, offers, promotions, and events
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
• Answer questions via phone or email, including notifying customers promptly regarding restocked product and special orders
• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
• Execute operational processes effectively and efficiently including: shipment processing, back stock replenishment, inventory counts, loss prevention
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member
• Ensure that health, safety, and security rules are followed

Requirements

• Education: High School Degree
• Experience: Previous experience in retail with cash handling

Skills

• Excellent customer service
• Excellent verbal and written communication skills
• Ability to learn new computer programs and software

Abilities

• Reliable and professional
• Friendly and engaging
• Communicate effectively with all types of customers and employees

Physical Effort

• Prolonged periods standing
• Must be able to lift 50 pounds at times

Benefits

• Qualifying sick leave
• Wilderness first aid certification
• Annual company retreat and/or camping trip
• Public transportation assistance
• Bike commuting allowance
• Employee Assistance Program (EAP)
• Snow Peak gear package
• Access to third-party outdoor gear discounts
• Generous discounts on Snow Peak gear and apparel
• Medical coverage with vision and alternative care
• Comprehensive dental
• Employer match to retirement contributions
• Short and long-term disability insurance
• Life and AD&D insurance
• Paid vacation and holidays
• Paid family and medical leave