Part-Time Retail Ambassador - Fillmore

About the role

Retail Ambassadors at Rothy’s are key representatives who deliver exceptional customer experiences and embody the brand's values. They focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture.

Responsibilities

• Deliver the Rothy’s Experience to every customer—a best-in-class service experience rooted in Rothy’s values
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service-driven store culture by modeling collaborative, team-focused behavior
• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

Requirements

• 18 years of age or older
• Previous retail or customer service experience preferred
• Strong communication skills and the ability to build genuine customer connections
• A passion for service and the drive to achieve personal and team sales goals
• Willingness to support operational tasks as part of the team
• Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
• Ability to stand/walk an entire shift
• Ability to lift, push, carry or otherwise move up to 25 lbs
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Qualifications

While not specified, candidates should have a strong background in customer service and enjoy working in a fast-paced retail environment.

Skills

• Customer Service
• Sales
• Teamwork
• Problem Solving
• Communication

Benefits

• Wellness and Commuter Programs
• Paid Time Off and Wellbeing Time
• Employee Discount Program

Pay

The base pay for this role is $19.61 per hour, with potential for additional discretionary bonuses and incentives. The final pay rate will vary based on factors such as qualifications, experience, skill level, competencies, and work location.