Part Time Recovery Payment Specialist for a Private Equity Firm

Requirements

• Communication Excellence: Exceptional verbal and written communication skills with a polished, professional tone.
• Call Experience: Proven experience in a high-volume call environment, with the ability to maintain high energy and professionalism over the phone.
• Sales Background: Experience in sales or telemarketing, specifically in overcoming objections and closing package renewals.
• Empathy & Professionalism: Ability to remain calm and empathetic when discussing failed payments or scheduling conflicts.
• Attention to Detail: High level of accuracy in managing reservations, tracking client package usage, and updating account records.
• BPO/Industry Experience: Previous experience in a BPO environment or the beauty/wellness industry is highly preferred.

Responsibilities

• Outbound Conversational Drive: Proactively initiate outbound calls, seamlessly guiding the conversation from an initial greeting to a secured booking by building quick rapport and steering the call naturally.
• Consultative Sales & Retention: Identify users with only one or two services remaining on their current package. Use a consultative sales approach to offer promotions and successfully upsell new service packages.
• Appointment Management: Proactively confirm upcoming appointments to minimize "no-shows" and same-day cancellations, ensuring the center’s schedule remains optimized.
• Payment Recovery: Reach out to clients regarding failed credit card transactions (suspended payments) to resolve billing issues and secure outstanding funds.
• Empathic Communication: Handle sensitive payment and scheduling discussions with empathy, ensuring the client feels valued while maintaining the center’s business interests.
• Adaptive Support: Manage ad hoc administrative or client-facing requirements as the campaign matures and evolves.

Nice to Have

• Experience navigating different CRMS and using a power dialer/ calling tool.
• Zenoti and Mojo dialer would be a plus.

Benefits

• Flexible with work schedule.

Pay

$4-5 USD/hr

Schedule

Part-time Schedule: 10 hours/week (2 hours/day, Monday–Friday), with flexibility to complete the remaining hours when needed, including weekends, following PST hours.