Part-Time Payment Specialist, Backup Care

About the role

As our Part Time Payment Specialist, you will be responsible for processing backup care payments across both of our payment paths: member-submitted reimbursement claims and direct payments to vendors and care providers. This role ensures payments are calculated and issued accurately and in accordance with each client's specific contract terms and payment policies, regardless of which path a given payment follows. The Specialist serves as a direct point of contact for members and providers throughout the payment process, providing clear, timely updates on the status of requests. No degree is required for this role, but candidates must be comfortable and accurate working with numbers. You will report directly to the Director of Finance.

Responsibilities

• Review and process backup care payment requests — both member reimbursement claims and direct payments to vendors/providers — in accordance with each client's specific contract terms and payment policies.
• Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness before processing, including W-9 and banking details for direct-pay vendors.
• Calculate reimbursement and direct-pay amounts accurately, applying the correct rates, caps, and policy rules based on the applicable client contract.
• Communicate directly with members and providers regarding the status of their payment requests, including approvals, denials, and any requests for additional documentation.
• Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions.
• Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed.
• Meet service level agreement (SLA) turnaround times for both reimbursement and direct-pay review and processing.
• Partner with the broader Finance/Accounting team to support accounts payable processes tied to member reimbursements and vendor/provider direct payments.
• Stay current on client-specific contract terms and payment policy updates that affect member and provider eligibility.

Qualifications

To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Experience & Knowledge:

• No degree required.
• Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy is preferred.
• Ability to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows.

Skills & Abilities:

• Strong organizational skills and high attention to detail to ensure payment accuracy.
• Efficient time management to handle a consistent volume of requests within SLA.
• Excellent written and verbal communication skills for direct, member- and provider-facing conversations about payment status.
• Comfortable working with numbers and basic arithmetic.
• Comfortable learning and working in our online payments platform.
• Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication.

Attitude:

• Professional, patient, and empathetic communicator with members and providers.
• Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work.
• Adaptable to variations in policy and contract terms across different clients.

Pay

The starting salary for this position is $17-$22/hour.

Benefits

• Remote work environment.
• Retirement savings account.
• Mental health benefits.
• Sick Days.

Schedule & Work Environment

This is a part-time, remote opportunity available to US-based candidates. To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction-free) environment. You are required to work from a private, dedicated, distraction-free space with secure (not public) internet and phone access to safely and securely accommodate the sensitive information you will be handling. Wellthians are located throughout the United States, but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.