Part-time Receptionist for Senior Living

About the role

As the Receptionist at Kingsley Senior Living Facility, you are the person who meets and greets our residents daily and asks, “What can I do to make your day better?” You are responsible for top-of-the-line customer service and hospitality, assisting residents, and maintaining their safety and well-being.

Responsibilities

• Show compassion and tenderness towards residents and family members.
• Assist with appointments and extracurricular activities.
• Address and resolve residents’ complaints and concerns.
• Protect residents’ confidentiality following HIPAA guidelines.
• Maintain a clean work environment.
• Create and maintain a positive and friendly environment.
• Encourage residents to participate in activities and outings.
• Handle marketing and build relationships with the community.
• Assist with care as needed and work closely with vendors.
• Oversee other departments to ensure expectations are met.
• Answer multi-line telephone, screen and direct calls, take and relay messages, and provide information to callers.
• Give tours to potential clients and families.
• Direct individuals to the correct destination and handle queries from the public and clients.
• Ensure knowledge of staff movements in and out of the organization.
• Prepare letters and documents, receive, sort, and distribute mail.
• Maintain office filing and organize meetings.

Requirements

• High school diploma or GED.
• Able to pass a criminal background check.
• Must be 18 years old.
• Problem-solving skills and critical thinking.
• Strong knowledge of Microsoft Word, Excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• A positive attitude and the ability to arrive on time for every shift.

Benefits

• Room for growth.
• Paid time off.
• Paid orientation and training.
• Medical, dental, and vision insurance for full-time employees working 30+ hours per week.

Schedule

Part-time.