Part-time Receptionist for Senior Living

About the role

A part-time Receptionist at Kingsley Senior Living Facility is the welcoming face for residents and families, delivering exceptional customer service and hospitality while ensuring resident safety and well-being.

Responsibilities

• Show compassion and tenderness towards residents and family members.
• Assist with appointments and extracurricular activities.
• Address and resolve residents’ complaints and concerns.
• Protect residents’ confidentiality following HIPAA guidelines.
• Maintain a clean work environment.
• Create and maintain a positive and friendly environment.
• Encourage residents to participate in activities and outings.
• Build relationships with the community through marketing efforts.
• Assist with care as needed and work closely with vendors.
• Oversee other departments to ensure expectations are met.
• Answer multi-line telephone, screen and direct calls, take and relay messages, and provide information to callers.
• Give tours to potential clients and families.
• Direct individuals to the correct destination and handle queries from the public and clients.
• Track staff movements in and out of the organization.
• Prepare letters and documents, receive, sort, and distribute mail.
• Maintain office filing and organize meetings.

Requirements

• High school diploma or GED.
• Able to pass a criminal background check.
• Must be 18 years old.
• Problem-solving skills and critical thinking.
• Strong knowledge of Microsoft Word, Excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• A positive attitude and the ability to arrive on time for every shift.

Benefits

• Room for growth.
• Paid time off.
• Paid orientation and training.
• Medical, dental, and vision benefits for full-time employees working 30+ hours per week.