Part-Time Pendleton Place Behavioral Health Technician

Primary Responsibilities

• Greet clients, visitors, and community partners in a professional and supportive manner.
• Monitor the lobby and common areas for client safety, agitation, and behavioral needs; deescalate situations as needed.
• Screens and tracks building access, maintain visitor logs, and enforce facility entry protocols.
• Reinforce client treatment plans by reviewing alert information and collaborating with the housing team.
• Answer phone calls and route messages; provide accurate information and courteous service to all callers.
• Aid the Pendleton Place Manager with scheduling, calendar management, and communication support.
• Maintain a clean, organized lobby, reception, and shared staff areas.
• Support residents with daily living tasks, including safety checks, food preparation, inventory, and hygiene needs.
• Document observations, services provided, and incidents in compliance with KMHS procedures.
• Conduct regular mental status assessments and adhere to behavioral support protocols.
• Facilitate coordination between residents and assigned clinicians, providing transportation or support as needed.
• Complete all required paperwork, data entry, and charting accurately and promptly.
• Attend all required trainings and ensure compliance with food handling and counselor credentialing requirements.

Minimum Qualifications

• Entry level (no prior related work experience)
• Valid Washington Food Handler card.

Preferred Qualifications

• High School Diploma or GED
• Relevant experience working with clients with severe and persistent mental illness.

Performance Requirements

• Maintain a working knowledge and skill in verbal de-escalation skills as outlined in MPAC/CPI training and other agency-mandated training.
• Maintain basic knowledge of medical records, IS, and HR procedures and forms to answer staff questions and facilitate problem-solving.
• Establish and maintain effective working relationships with other employees, clients, organizations, and the public.
• Communicate clearly and concisely.
• Handle busy phones.
• Organize tasks effectively.
• Operate standard office equipment including computers, fax machines, printers, telephones, etc.

Skills

• Establish and maintain effective working relationships with other employees, clients, organizations, and the public.
• Communicate clearly and concisely.
• Proficient in Word, Excel, PowerPoint, and other Microsoft Office environments.

Abilities

• Demonstrate ability to work cooperatively and collaboratively as a team member.
• Work with the public on the phone and in person.
• Work with people and maintain composure in emergencies.
• Work independently and as a team member.
• Operate a personal computer, fax machine, printer, and copier proficiently.

Mental/Physical Requirements

• Frequent mobility and/or sitting required for extended periods.
• Mental/Physical Requirements: While performing the job duties, the employee is required to stand, sit, use hands and fingers, reach with hands and arms, ascend and descend stairs, talk or listen and lift to 50 pounds.
• Peripheral vision is also required for this position.