PART TIME - PC TECHNICIAN

Post ends 9/5/2026.

About the role

This is technical support work involving the evaluation, installation, operation, repair, and preventive maintenance of desktop computers, computer systems, and desktop applications. The role requires knowledge of techniques, methods, and procedures used in the installation and maintenance of personal computer hardware and software, as well as the ability to provide on-site training. Work is performed mainly in an office environment, though field work may be required at branch locations. The position involves operating a motor vehicle, computers, and electronic equipment related to installation, diagnosis, maintenance, and repair.

Responsibilities

• Evaluates, installs, operates, and conducts preventive maintenance on all computer equipment, including hardware and software.
• Maintains specific and complex settings on state computers and printers.
• Maintains surveillance systems, including client computers, and prepares video extracts as requested.
• Responds to trouble calls from users, troubleshoots, and repairs or reports hardware and software problems.
• Implements and deploys new images for hardware refresh on all computer systems.
• Recommends technical, policy, and procedural changes to resolve recurring problems.
• Maintains desktop and laptop computers for mobile field inspectors, which have specific hardware and software settings.
• Maintains assigned vehicles, including fueling, washing, and minor servicing.
• Implements file management and routine/preventive maintenance procedures.
• Trains users on standard and customized software, including word processing, spreadsheets, file transfer, file extracts, databases, and email.
• Configures operating systems and seeks knowledge in new technologies.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related duties as required.

Requirements

A two-year combination of education and/or experience evaluating, installing, operating, repairing, and conducting routine maintenance on personal computer hardware, software, operating systems, and peripherals.

Skills

• Knowledge of techniques, methods, and procedures used in the evaluation, installation, operation, repair, and preventive maintenance of personal computers and peripherals.
• Knowledge of microcomputer evaluation, installation, operation, and preventive maintenance.
• Knowledge of standard software packages (word processing, spreadsheets, databases, email, etc.).
• Knowledge of personal computer operating systems.
• Knowledge of help desk and desktop support customer service best practices.
• Ability to operate, install, maintain, and upgrade personal computer hardware, software, operating systems, peripherals, and related equipment.
• Ability to read, understand, and apply technical computer hardware and software manuals.
• Ability to analyze, identify, diagnose, and correct hardware and software problems.
• Ability to understand and apply effective file management practices.
• Ability to understand basic system design concepts.
• Ability to train and provide technical instruction to others.
• Ability to communicate effectively, orally and in writing.
• Ability to gain proficiency and earn certifications in new technologies.
• Ability to operate a motor vehicle.

Physical demands

• Walking, standing, sitting, stooping, and bending.
• Occasionally lifting objects weighing less than 50 lbs.

Work environment

The work is standardized, with tasks covered by diversified procedures and specialized standards. Due to changing priorities or differing situations, incumbents have latitude to determine which procedures to follow and in what sequence to ensure optimal system operation. Work is performed under limited supervision, with assignments subject to established standards, policies, and procedures. The worker plans and organizes the work, determines priorities, and is reviewed after the fact for quality, volume, timeliness, and adherence to methods, standards, and policies.

Pay

$29.91/hour.