Part-Time PC Technician II

Purpose and Scope

The Part Time PC Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end‑user training and assistance where required.

Essential Job Functions

• Work with end users to identify and deliver required PC services.
• Act as a liaison and provide training and support to end users and staff on computer operations and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot Level I & II end‑user workstation hardware, networked peripheral devices, and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end‑user workstation software and networking software products.
• Perform on‑site analysis, diagnosis, and resolution of semi‑complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off‑site repair as needed.
• Receive and respond to incoming calls, texts, and/or e‑mails regarding PC and/or hardware problems.
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment.
• Document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain up‑to‑date knowledge of hardware and equipment contracts.
• Responsible for other reasonable related duties as assigned.

Knowledge, Skills, and Abilities

• Excellent technical knowledge of network and PC hardware.
• Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required.
• Ability to operate tools, components, and peripheral accessories.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Background of strong customer‑service orientation.
• Strong written and oral communication skills.
• Self‑motivated and directed.
• Keen attention to detail.
• Skilled at explaining technical subjects to non‑technical as well as technical customers.
• Expertise in principles and concepts underlying an area of IT.
• Current and proficient in new concepts or practices in the IT discipline, applying that knowledge to current work.
• In‑depth understanding of the College’s academic, research, and administrative operations.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Awareness of external trends and best practices.
• Flexibility and discretion in negotiations with customers and/or colleagues.
• Ability to seek development opportunities and set personal goals.
• Ability to follow team and OTS procedures while regularly evaluating them.
• Ability to know and follow standard operating procedures.

Physical Abilities

The work is sedentary; the employee typically sits comfortably to perform duties. Occasionally there may be walking, standing, bending, carrying light items (papers, books, small parts), or driving an automobile. No special physical demands are required.

Work Schedule and Conditions

Work is performed in a climate‑controlled office with minimal exposure to safety hazards. Equipment includes a PC workstation on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment. The role involves interfacing with internal and external contacts as needed to carry out its functions.

Required Qualifications

High school diploma or GED.

Pay

Hourly Pay Rate: $15.92.

Benefits

Supportive, collegial work environment; excellent work/life balance; tuition waiver; participation in a tax‑deferred retirement plan; and additional benefits.

Location: 20000 Kingwood Drive, Kingwood, TX 77339.