Part Time Patient Service Specialist - Ballantyne

This position provides support with the intake and processing of patients presenting for care, and other related activities. This is a part-time role supporting our Ballantyne office on Monday, Wednesday, and Friday from 8 am to 5 pm.

Responsibilities

• Schedule appointments in athenaNet
• Prepare new patient charts and/or paperwork at patient presentation
• Greet patients and visitors in a professional and welcoming manner
• Communicate with patients during visits as necessary
• Accurately perform the registration process, ensuring all requirements and fields are satisfied and complete
• Register patients and educate them on patient portal usage; distribute marketing materials as necessary
• Collect co-payments, outstanding balances, pre-payments, and payment plans at check-in according to organizational financial policies; provide receipts of payment
• Create Credit Card on File Contracts at check-in
• Collect deductibles, co-insurance, and payments for services not covered by insurance at check-out
• Work the “Day End Review” report
• Answer inbound and/or make outbound telephone calls as assigned and appropriately direct callers
• Schedule follow-up appointments
• Reconcile, balance, and close batches daily
• Accurately record messages
• Educate patients accurately and completely, including utilizing the Patient Portal
• Document appropriately within athenaNet to ensure regulatory requirements are met
• Monitor and check assigned Athena boxes and other assigned boxes for coverage
• Work at different Tryon office locations as needed
• For upcoming appointments without insurance on file or with Medicaid, attempt to call the patient two days prior to collect and verify insurance
• Verify eligibility and benefits for all patients daily
• Other duties as assigned

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required (candidate may decline vaccination through a declination form or provide a record of vaccination from a previous employer)
• Completion of TB test will be required
• High school diploma; some college preferred
• Minimum of one year of medical office or healthcare facility experience
• E.H.R. and scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support the weight of 35 pounds in handling patients, equipment, and supplies
• Dexterity in hands and fingers
• Ability to quickly respond to changing conditions and situations
• Ability to concentrate on details

Schedule

Monday, Wednesday, and Friday, 8 am to 5 pm