Part Time Patient Service Representative (Saturdays Only)

About the role

The Patient Service Representative (PSR) at Envision Imaging of Hulen is a part-time position working Saturdays from 8:00 AM to 4:00 PM in Fort Worth. The position is currently open and pays a range of $17.70 to $21.30 per hour.

Responsibilities

• Answers inbound calls to the Center and provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Affords assistance with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.).
• Maintains schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Monitors waiting room to avoid extended wait time and to assist patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Equal Opportunity Employer

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.