Part-time Patient Coordinator

About the role

Support our mission to provide excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.

• Get out into your community — participate in local events including school screenings, presentations, and any opportunity to promote a positive image of us
• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration, etc.
• Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out
• Verify patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same-day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six-month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, reschedule missed appointments, and follow up on incomplete treatment
• Ensure all patient records are re-filed at the end of the day
• Adhere to all government regulations, company standards, and compliance programs with the highest integrity
• Verify, inform, and collect any out-of-pocket balances from patients prior to treatment by the clinical team
• Other duties as assigned

Requirements

• Graduation from a senior high school or GED equivalent
• Office experience in a dentist's or physician's office, preferred
• Experience with children's dentistry, preferred

Benefits

• Competitive compensation
• Quarterly bonuses based on office performance
• Comprehensive benefits package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, and company holidays