Part-time Patient Coordinator

Overview

Sunnybrook Dental and Braces - Jackson North Part-time Patient Coordinator 24hrs/ wk
Hours: 8am - 5pm - M-F
Saturday: 9am -2pm
Must be available for Saturdays
Work for a company that is truly making the world a happier place, one smile at a time!

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Avoid service limits by ensuring the hygiene and operative schedules are full
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
• Avoid service limits by ensuring the hygiene and operative schedules are full
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
• Avoid service limits by ensuring the hygiene and operative schedules are full
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team

Qualifications

• Graduation from a senior high school or GED equivalent
• Office experience in a dentist's or physician's office, preferred
• Experience with children's dentistry, preferred

We Offer

• Competitive compensation
• Quarterly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!