Part Time - Overnight - Front Desk Agent - ZYUMB

About the role

Manages hotel front desk duties (check‑ins, guest requests) during the night shift (approximately 11 PM – 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

Responsibilities

• Check‑in and check‑out hotel guests in a timely, professional manner
• Process all payments per established procedures (cash and credit)
• Handle guest requests, messages, questions and concerns; record and act on guest preferences
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, identify up‑selling opportunities and suggest ways to improve the stay
• Process laundry as needed
• Maintain safety: follow procedures, report incidents, wear required protective gear
• Present a polished appearance as a brand ambassador and know the day’s events/activities schedule
• Perform ad‑hoc duties to support colleagues when needed

Qualifications

• High school diploma or equivalent (required)
• College or university degree preferred but not required
• Minimum one year of experience in a front desk or guest service role

Skills

• Strong communication and interpersonal skills – easy to talk to guests
• Effective problem‑solving abilities – turn issues into opportunities
• Literate and tech‑savvy: good grasp of reading, writing, basic math and computer use
• Fluency in the local language (additional language skills a plus)
• Flexibility to work night, weekend and holiday shifts as required
• Physical ability to lift, push or pull objects up to 50 lbs (≈23 kg), including bending and kneeling

Benefits

• Paid time off
• Medical, dental and vision coverage
• Insurance (life, disability, etc.)
• 401(k) retirement plan
• Other employee benefits (as per company policy)

Pay

The hourly rate for this role is $16.00 to $21.60.

Schedule

Primary shift is night shift (approximately 11 PM – 7 AM). The position may require varying shifts across a 7‑day period, including weekends, evenings and public holidays.