Part-time Overnight Concierge | The Vine

About the role

The role of a Concierge at Columbia Hospitality involves connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. This position requires a combination of project management, communication, and conflict management skills to build strong relationships with the community.

Responsibilities

• Maintains up to date information of events, both current and future, occurring in the region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Safeguards proper building safety and security measures
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours

Requirements

Previous experience in customer service roles is preferred. Fluency in reading, writing, and speaking English is required. Proficiency in Microsoft Office applications, especially Word and Excel, is preferred.

Qualifications

At Columbia Hospitality, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Skills

Not specified

Benefits

Perks eligible based on job status
Hourly Pay Rate: $24.50 / hr
Get Paid Daily (Make any day payday)
Paid Time Off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans - with employer contribution
Values-Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program (“Columbia Cares”) Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Pay

$24.50 / hr

Schedule

Not specified