Part Time Overnight Concierge

Responsibilities

• Identifies and clarifies residents’ needs and desires
• Answers questions; gives directions and instructions
• Develops inventories of services
• Manages and screens messages
• Helps residents establish accounts and schedules access for authorized vendors
• Provides services requested by planning arrangements and reservations
• Reminding residents of schedules; providing support and assistance; running errands; personalizing services
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
• Organizes social events and event planning and arranges services
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms
• Maintains guest privacy and organization reputation by keeping information confidential
• Updates job knowledge by participating in educational opportunities, maintaining personal networks
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Follows safety procedures and maintains a safe work environment

Qualifications

• High school diploma or equivalency preferred
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable
• Five (5) or more years’ experience in the Hospitality Industry
• Effective written and verbal communication skills
• Word, Excel spreadsheets, and e-mail
• Multiple language fluency is desirable
• Strong customer service, communication and interpersonal skills required

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time
• Walk and climb stairs
• Ability to detect auditory and/or visual emergency alarms
• Ability to respond to emergencies in a timely manner

Pay

$18 - $20 Hourly

Schedule

Tuesday & Wednesday Mornings - 12am - 8 am