PART TIME - Network Service Technician - Queens/Long Island

This role reports directly to the Regional Service Manager and focuses on the installation, maintenance, and ongoing support of Health Monitor Network’s Digital Exam-Room Screens and TVs. The position combines technical expertise with a strong customer-experience focus, acting as a brand ambassador for Health Monitor. Work is performed using approved methods and standards, with travel required within Queens and Long Island, NY. Ability to work 15-25 hours per week.

Responsibilities

• Install, exchange, and replace Health Monitor Network’s Digital Screens and TVs, including cable raceway and equipment setup according to established procedures.
• Return equipment as needed through a predefined process.
• Provide comprehensive support for Health Monitor screens, ensuring optimal network connectivity and performance, including:
  • Physical maintenance and software updates.
  • Managing connectivity, troubleshooting Wi-Fi, signal strength, and other network-related issues.
  • Collaborating with internal network operations teams and external vendors to diagnose and resolve connectivity problems.
• Train and support physician office staff on screen utilization, content management, and effective use of related technologies.
• Build and maintain positive relationships with physician offices, scheduling appointments and identifying growth opportunities within existing accounts.
• Collaborate with sales representatives to communicate opportunities and support expansion of service offerings.
• Maintain accurate records of customer interactions, installations, and troubleshooting steps using a field service management app.
• Document and report recurring issues for process improvement.
• Collaborate with internal teams to enhance customer experience and installation processes.

Requirements

• Associate degree or a combination of education and experience, preferably in a technical field.
• Proven experience in a customer service and/or technical role, ideally involving hardware installation or support (healthcare field service, maintenance, electrical, technical work, or IT experience is beneficial).
• Superior interpersonal and communication skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities, including technical troubleshooting skills.
• Ability to handle stressful situations with composure and professionalism.
• Basic understanding of networking and hardware components is a plus.
• Active and unrestricted driver’s license is required.

Physical Demands

• Extensive daily travel (minimum 75%) within the assigned territory; additional travel may be requested.
• Ability to frequently sit, stand, or walk for extended periods.
• Vision abilities include close vision, distance vision, and depth perception.
• Ability to perform moderate lifting, up to 30 pounds.
• Subject to inside environmental conditions, including temperature changes and potential adverse weather when traveling.