Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

We need to output HTML fragment with sections: About the role? The posting includes Job Summary, Job Description, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Also remove application instructions (the first sentence about schedule and minimum qualifications before applying, and assistance contact). Also remove EEO statement at end. We need to preserve all substantive information: Job Summary, Job Description (Location, Schedule, Pay, Benefits, duties). Also Knowledge, Skills, And Abilities section includes Experience, Education, Licenses, etc. Also Other Skills And Abilities, Physical Abilities/Working Conditions. We need to map to headings: About the role (maybe Job Summary). Responsibilities (Member Focus, Branch Operations, Other Responsibilities). Requirements (Experience, Education, Licenses, etc). Qualifications maybe same as Requirements? But we can combine. Skills (Knowledge, Skills, And Abilities). Benefits (list of benefits). Pay (starting competitive pay). Schedule (schedule details). We must not create sections with placeholder text. We need to ensure we only output HTML fragment, no or . Use

headings,

• for lists,

  for prose. We must not include filler like "commensurate with experience". The posting says "Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives". That's specific enough for Pay section. Schedule: "Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch*". That's specific. Benefits: list includes "Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more!" We need to capture as list. Responsibilities: we have bullet-like paragraphs under Member Focus, Branch Operations, Other Responsibilities. We'll turn each duty into

• under a
  maybe grouped. Requirements: Experience: At least six months of customer service experience. Industry Experience Preferred. Education: High school diploma or equivalent. Licenses, Certificates, Registrations, Trainings: A valid driver’s license is required To Be Completed During The First 90 Days MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training. Also Computer/Office Equipment Skills: Proficient computer operating skills Understanding of Microsoft Office Suite (Outlook, Word, Excel). Managerial Responsibility: No supervisory/managerial responsibilities. Other Skills And Abilities: list of abilities. Physical Abilities / Working Conditions: list. We need to decide headings: About the role (Job Summary). Responsibilities (Member Focus, Branch Operations, Other Responsibilities). Requirements (Experience, Education, Licenses, etc). Skills (Knowledge, Skills, And Abilities). Benefits. Pay. Schedule. We must not duplicate content. Ensure we preserve all substantive info. Let's craft. First, About the role: Use Job Summary paragraph. Job Summary: "At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America." That's prose ->

  . Responsibilities: We'll create

  with items from Member Focus, Branch Operations, Other Responsibilities. Member Focus items: - Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives. - Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach - Consistent focus on increasing member satisfaction and account retention - Expected to meet sales and service goals - Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services - Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. - Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Branch Operations items: - Maintains cash drawer - Initiates wire transfers, cashiers checks, and cash advances - Creates VISA cards - Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds - Uses judgement to place appropriate check holds and issue fee reversals - Assist fraud victims by processing fraud disputes - Accurately and efficiently processes transactions in accordance with established policies and procedures - Assists in the opening and closing procedures of the branch - Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities items: - Represents the credit union in a professional manner, both in dress and in actions - Keeps work area neat and clean - Responds to email/voicemail/missed calls/other communication in a timely manner - Actively participates and completes product knowledge courses - Travel may be required - Complies with all regulations as required by law - Performs other duties as assigned We'll combine into one
  maybe with headings inside? But spec says use
  • for any list of duties/requirements/benefits. Could have multiple
    sections under same heading. We'll just make one big list. Requirements: We'll have sublists maybe: Experience, Education, Licenses, Computer Skills, Managerial Responsibility. We'll use
    • . Experience: "At least six months of customer service experience. Industry Experience Preferred." Could be two li. Education: "High school diploma or equivalent" Licenses, Certificates, Registrations, Trainings: "A valid driver’s license is required To Be Completed During The First 90 Days MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training" We could split: "A valid driver’s license is required" and "MSR onboarding through the following: Branch Foundations, Teller Branch Checklist, Products & Services, Teller Follow-up Training" Computer/Office Equipment Skills: "Proficient computer operating skills" and "Understanding of Microsoft Office Suite (Outlook, Word, Excel)" Managerial Responsibility: "No supervisory/managerial responsibilities" We'll include those. Skills (Knowledge, Skills, And Abilities): list items: - Thorough knowledge of credit union policies, procedures and regulations - Ability to identify lending opportunities and make recommendations. - Ability to cross-sell financial services of the credit union to create exceptional member service - Ability to perform financial calculations - Ability to communicate effectively and persuasively using written and verbal communication - Bilingual Required - English/Spanish Physical Abilities / Working Conditions: Could be under Skills or separate? The spec only lists certain headings; we could put under Skills or maybe under Requirements? But we have no heading for Physical Abilities. Could incorporate into Skills section as part of Knowledge, Skills, And Abilities? The posting has separate section "Physical Abilities / Working Conditions". Since we don't have a specific heading for that, we could include under Skills as additional items, or we could create a separate section but not in allowed headings? The instruction: "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings. It doesn't forbid other headings, but says "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map Physical Abilities into Skills or Requirements. Probably Skills is appropriate as it includes abilities. We'll add those items under Skills. Benefits: list items. Pay: we can have

      with pay details. Schedule:

      with schedule details. Location: Should we include? Not in headings but could be in About the role or Responsibilities? The posting includes Location West Valley address. Could be included as a

      under About the role or maybe as a separate paragraph under About the role. We'll include location in About the role paragraph after job summary? The instruction: preserve all substantive information. So we need to include location. We'll add a

      under About the role that includes location. But About the role heading is for section; we can have multiple

      under it. Thus:

      About the role

      At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

      Location: West Valley, 5600 W 2958 S, West Valley, UT 84128

      Then Responsibilities heading with
      . Then Requirements heading with
      (maybe separate sublists but okay). Then Skills heading with
      (including knowledge, skills, abilities, physical abilities). Then Benefits heading with
      . Then Pay heading with

      . Then Schedule heading with

      . We must not include any boilerplate like EEO etc. Check for any duplicated lines: we removed the initial schedule/minimum qualifications reference and assistance contact. Now produce HTML. Let's craft. Be careful to not include extra spaces? It's fine. We'll output:

      About the role

      At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

      Location: West Valley, 5600 W 2958 S, West Valley, UT 84128

      Responsibilities

      • Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
      • Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
      • Consistent focus on increasing member satisfaction and account retention
      • Expected to meet sales and service goals
      • Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
      • Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
      • Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
      • Maintains cash drawer
      • Initiates wire transfers, cashiers checks, and cash advances
      • Cre