Part-Time Member Experience Associate - $21/hour + Commission

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commission

About the Role

Our Member Experience Associates are motivated, forward thinking, problem solvers who can wow our Members with their personalities, while critically thinking of unique, member-oriented solutions. At AAA, our purpose is to serve our Members by providing outstanding experiences and ensuring they are covered for life’s unexpected events.

Responsibilities

• Performs fundamental customer interactions that include member services and product sales
• Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance
• Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership
• Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs

Skills & Abilities

• Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
• Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.
• Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
• Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.

Education & Experience / Licenses & Certification

• Minimum Qualifications: High School Diploma/GED, 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
• Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
• Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First

Preferred Qualifications: Experience working with sales and service standards and goals or thresholds

Work Environment/Physical Requirements

• This is primarily an office job.
• Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
• Approximately 98% of time is spend using a video display terminal.
• Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required.
• Approximately 50-80 percent of time spent on the job involves of a personal computer.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• May be required to work in one or more locations in a defined service area.
• Must be flexible with work shifts.
• Must be able to work Saturdays.