Member Experience Associate - $21/hour + Commission

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details:

• Competitive hourly base + commissions

Summary

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs.

Essential Functions

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV/MVDAuto Travel, Unlicensed Insurance Services, Smart Home Security

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
• Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Education & Experience / Licenses & Certification

• Minimum Qualifications: High School Diploma/GED, 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
• Preferred Qualifications: Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience.

Physical Requirements

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• This is primarily an office job.
• Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
• Approximately 98% of time is spent using a video display terminal.
• Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings.