Member Experience Associate - $25/hour + Commission

About the role

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Associate is directly accountable for achieving individual sales targets. While their contributions support overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems to provide seamless service wherever assigned. This is an onsite role at our branch located in Bozeman, MT.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security.
• Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
• Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Requirements

• High School Diploma/GED.
• 2-4 years of work experience, with at least 1 year in a sales role; sales experience is required.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
• Drive for Results: focuses on desired end results; takes steps necessary to meet deliverables on time; continues to move forward toward goal achievement.
• Communicate Effectively: clearly conveys information and ideas to individuals or groups in a manner that