Part Time Member Consultant I (Beacon Hill/ Rainier Branch)

Brief Description

Verity is hiring for a Full-Time Member Consultant I at their Beacon Hill/Rainier Branch. Founded in 1933, Verity is a local member-owned credit union and part of the Global Alliance for Banking on Values (GABV).

How You Can Make a Difference

The Member Consultant I enhances members' lives by creating trusted relationships. They handle in-branch transactions, member service requests, open secondary deposit accounts and non-real estate consumer loans, educate members on account transactions, and cross-sell additional products and services.

Essential Job Functions

• Adhere to the Verity Experience Process in every member interaction
• Listen to the member and understand their goals, identifying ways to cross-sell Verity's products and services
• Capture relevant information and input it into the CRM system
• Value members' time by accurately and efficiently processing transactions including wires, payments, and IRA distributions
• Resolve member issues; emotionally and operationally, while adhering to Verity's policies and procedures
• Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans
• Originate deposit accounts including checking, savings, money market, and certificates of deposit
• Collaborate with your team to achieve sales, service, and community goals
• Perform other job-related duties as assigned

Qualifications and Requirements

• Minimum of a High School diploma or equivalent
• Minimum of 2 years experience in a financial institution
• Minimum of 3 years of customer service experience
• Strong verbal, written, and interpersonal skills
• Detail oriented and good organizational and problem-solving skills
• Ability to perform minor mathematical calculations and collect and analyze data
• Ability to work independently and as a team member
• Ability to present a positive and professional image to all employees and members
• Ability to organize and prioritize to meet work deadlines
• Problem-solving skills

Physical Considerations

• Effectively communicate with diverse staff, members, and vendors
• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment
• Ability to travel within an assigned market
• Ability to lift and carry 50 pounds

Pay and Benefits

Base Pay: Salary range of $23.67 (minimum) to $35.51 (maximum), with a midpoint of $29.59. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
Commission / Incentive Pay: Monthly incentives qualify this position.
Paid Time Off: 11 paid holidays per year, plus PTO starting to accrue immediately at a rate of 20 days per year.
Benefits: Medical, dental, vision, and basic life insurance, with a no-cost option available for employee-only coverage. Employees can enroll in the 401k plan and receive an employer match up to 6%.
Other Benefits: Annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.
Great Perks: Wellness subsidy, transportation reimbursement, and education reimbursement.