Member Consultant - Part-Time

About the role

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.

Responsibilities

• HOURS: Monday - Friday from 1:00 to 5:45 PM, and three Saturdays per month from 8:45 AM to 12:15 PM, with a weekday off whenever scheduled for a Saturday shift.
• Performing a variety of cash and non-cash transactions, including:
• Cashing checks
• Receiving deposits
• Processing funds transfers
• Processing loan payments
• Verifying authenticity of negotiable instruments
• Selling cashier’s checks, teller’s checks, and money orders
• Helping with end of day balancing if necessary
• Making notary services
• Assisting members with their account maintenance needs, which can include:
• Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
• Providing education and help with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.
• Researching and resolving account issues
• Performing various card (ATM and Debit) related functions, including:
• Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
• Maintaining an accurate log of cards processed, destroyed, and received
• Researching fraud, transaction history, payments, and purchases
• Completing loss and stolen reports as needed
• Acting as a liaison between member and Card Services department
• Balancing instant issue card machine and doing card stock inventory daily
• Referring members to appropriate team members within the Credit Union

Requirements

• Analytical Skills - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.…)
• People Skills - Ability to quickly and effectively build relationships through listening and interacting with members and associates.
• Problems Solving Skills - To effectively and efficiently arrive at a solution to various problems encountered.
• Communication Skills - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener.
• Interpersonal Skills - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
• Mathematical Skills - To ensure calculations are done correctly by using basic mathematical skills.
• Cash Handling Skills - Being able to handle high volume of cash through the workday.
• Microsoft Office Skills - To create documents, letters, spreadsheets, send/receive emails, etc.
• Company Specific Software - Fiserv, DocuSign, Meridian Link, and others
• Basic Compliance - BSA, MLA, etc.…