Part-Time Luxury Concierge

Job Overview

Join a premier luxury condominium community in Boston as a Part-Time Concierge Associate, serving as the first point of contact for residents and guests while delivering a polished, white-glove experience.

Responsibilities

• Provides exceptional customer service.
  • Meets and greets residents; checks guests and service providers in/out.
  • Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
  • Affords assistance with general concierge services and performs administrative clerical, Word and Excel document work.
  • Walks the building premises as directed for monitoring purposes
  • Maintains access to the building
  • Solves and follows up on all complaints/issues, escalating to supervisor if necessary
  • Offers general concierge services as well as administrative clerical work when needed
  • Helps maintain a safe and secure environment throughout the building/property(s)
  • Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills & Qualifications

• At least 2 years of Condo/HOA experience preferred
• Ability to manage multiple priorities
• Demonstrates excellent customer service, communication and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.