Part - Time Leasing Consultant

Primary Duties & Responsibilities

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Carry out outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct application reviews for each lease, including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident, including the lease, all addendums, and proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals, and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Daily/Weekly Specific Responsibilities

• Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas.
• Pick up trash while carrying a trash bag and sparkle kit.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Inspect bootlegs, banners, balloons, and brochures.
• Clean the leasing office/clubroom as needed, if not performed by the housekeeper.
• Prepare cookies or restock candy, beverages, and coffee each morning.
• Notify the Community Manager when supplies are needed.
• Greet prospects and show apartments, coordinate the leasing process, and review applications from applicants.
• Maintain Guest Cards and leasing notebook.
• Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
• Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
• Enter prospect information into Entrata as directed by the Assistant Community Manager.
• Follow up with applicants to retrieve any incomplete information.
• Ensure that a completed lease file is forwarded to the Assistant Community Manager for review and approval.
• Send a copy of the lease to the resident and file it properly once approved.
• Work with the maintenance team to enter work orders into Entrata and provide follow-up calls if work cannot be completed within 24 hours.
• File work orders and notify the Community Manager of problems.
• Complete renewal effort tasks as necessary.
• Archive inactive Leads and ensure that Leads and Applicants in Entrata are up to date.
• Conduct audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
• Assist the Assistant Community Manager with roommate matching processes and communication.
• Communicate to the Assistant Manager and the Maintenance Supervisor any resident requests or issues during the Turn process.
• Coordinate the Move-In process with new residents, including entering gate codes, distributing parking decals, obtaining utility hook-up verification, and confirming Resident Contact Information & Demographics in Entrata.

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Patient, even-tempered, and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, percentage, discounts, and pro-rations.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to work weekends or overtime as job requires.