Part- Time Leasing Consultant

About the role

Our student housing community in Charlottesville, VA is hiring for a Part-Time Leasing Consultant. Each Leasing Consultant has primary marketing responsibility for interfacing with prospective residents, handling day-to-day issues with current residents, and coordinating lease renewals. In this role, Leasing Consultants are the community’s most important personnel because they directly influence how well the community performs in a competitive marketplace. Training focuses on Fair Housing, closing techniques, and overcoming objections.

Responsibilities

• Provide excellent service to residents, prospects, and visitors.
• Effectively lease apartments in accordance with occupancy goals while following Fair Housing standards.
• Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Review applications, including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident, including the lease, addendums, and other required documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign, manage lease renewals, and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Daily/Weekly Specific Responsibilities

• Daily Opening and Closing Procedures: Perform a daily marketing inspection of the model, leasing path, and amenities areas; pick up trash; answer all phone calls, emails, and voicemails.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed.
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning; notify Community Manager when supplies are needed.
• Leasing: Greet prospects, show apartments, and coordinate the leasing process; review applications and provide information to Assistant Community Manager for verification.
• Leads: Maintain Guest Cards and leasing notebook; follow up on all traffic with a Thank You email the same day and a phone call within 24 hours; review all leads weekly and ensure they are complete with notes on follow-up communication.
• Applications: Enter prospect information into Entrata; follow up to retrieve any incomplete information.
• Lease Files: Ensure completed lease files are forwarded to Assistant Community Manager for review and approval; once approved, send a copy to the resident and file the lease properly.
• Work Orders: In conjunction with the Maintenance Team, enter work orders into Entrata; provide a follow-up call if work cannot be completed within 24 hours; file work orders and notify Community Manager of problems.
• Renewals: Complete renewal effort tasks as necessary.

Monthly/On-Going Responsibilities

• Archive inactive leads.
• Ensure leads and applicants in Entrata are up to date.
• Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Complete audits of lease files and Entrata data as instructed.
• Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments.
• Assist Assistant Community Manager with roommate matching processes and communication.
• Communicate resident requests or issues during the Turn process to the Assistant Manager and Maintenance Supervisor.
• Coordinate the Move-In process with new residents, including completing the lease packet, entering gate codes, distributing parking decals, obtaining utility hook-up verification, forwarding Water submetering hook-up sheet, and confirming resident contact information and demographics in Entrata.

Qualifications

• Professional and enthusiastic demeanor from sales, leasing, marketing, and customer service experience.
• Ability to demonstrate a positive attitude and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills; able to speak effectively before groups.
• Ability to read and understand lease documents.
• Effective team player who interacts well with others.
• Organized, detail oriented, patient, even-tempered, and able to work well under pressure.
• Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals; write routine reports and correspondence.
• Proficiency in basic math: add, subtract, multiply, and divide using whole numbers, common fractions, decimals, rates, ratios, percentages, discounts, and pro-rations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills; ability to maintain confidentiality and follow directions from a supervisor.
• Ability to understand and follow posted work rules and procedures; accept constructive criticism.
• Willingness to work weekends or overtime as required.

Education and Experience

• Bachelor’s degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Skills

• Knowledge of Microsoft Word and Excel.
• Knowledge of Entrata.