Part Time Lead Patron Service Representative
About the role
The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music. The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, inclusion, care, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city. The DSO offers a unique, fast-paced working environment, and an excellent overall compensation package.
The Lead Patron Service Representative (PSR) supports and assists the Director and Manager of Patron Sales & Service in leading the operations of the Patron Sales & Service team to provide exceptional service and drive ticket sales for the Detroit Symphony Orchestra. This role will provide oversight and support to PSRs in their day-to-day work with patrons, ensuring a high standard of customer service, and help resolve tasks that require more experience and knowledge. The Lead will be responsible for supervising ticket sales, handling complex customer issues, and assisting with administrative tasks.