Part Time Key Holder - Cotton On Kids University

About Us

Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. We exist to make a positive difference in people’s lives through youthful fashion and lifestyle products across women's, men’s, kids, body, accessories, and stationery. Our team of 20,000 is optimistic, innovative, and motivated, driven by a belief in creating meaningful change.

At Cotton On Kids, we inspire and engage customers with the best baby, kids, and tween value fashion ranges and gift solutions designed to be lived and played in all year round.

About the Role

We’re hiring Key Holders to open and close the store, lead the team, and ensure exceptional customer experiences. This is a part-time hourly position with a wage range of $16.00–$19.00 per hour.

Responsibilities

• Open and close the store in accordance with company policies and procedures.
• Lead the store team as part of management, providing direction and support.
• Deliver exceptional customer service and resolve customer issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report any unusual activity.
• Engage professionally and respectfully with store teams and customers.
• Train and mentor new associates as needed.
• Collaborate with the team to drive results and achieve common goals.
• Maintain a professional presence and motivate others.

Requirements

• High school diploma or equivalent.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of retail leadership/management experience, including leading aspects of the business and developing team members.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must be at least 18 years of age or older.

Skills & Experience

• Experience in retail, preferably in fast fashion.
• Demonstrated ability to collaborate and drive results as a team.
• Awareness and understanding of retail principles such as sales, stock, and service delivery.
• Strong communication, customer service, and problem-solving skills.
• Ability to thrive in a fast-paced, ever-changing environment.

Physical Requirements

• Ability to move around the store throughout the shift.
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes, merchandise packages, bins, clothing racks, stools/ladders).
• Ability to regularly squat or kneel (e.g., to access under-storage bins or during visual resets).
• Ability to safely use a ladder, step stool, or raised platform to complete tasks.

Benefits

• 50% off Cotton On Group Brands (Cotton On, Cotton On Body, & Cotton On Kids).
• Local and global career growth opportunities across our three brands.
• 24/7 wellness support for mental health, relationships, family, and more.
• Discounts for you and your family on medical, travel, and financial services.
• Opportunity to create meaningful change and make a positive difference in people’s lives.