Part Time Key Holder - Cotton On Kids Lynnhaven

About Us

Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. We exist to make a positive difference in people’s lives through youthful fashion and lifestyle products across women's, men’s, kids, body, accessories, and stationery. Our diverse global workforce of 20,000 team members is focused on driving inclusive outcomes for our team and customers.

The Cotton On Kids team inspires, engages, and excites customers with the best baby, kids, and tween value fashion ranges and gift solutions, created with love for families worldwide.

About the Role

As a Key Holder, you will open and close the store in accordance with company policies and procedures while leading the store team as part of management. Your role will focus on delivering exceptional customer service, processing sales transactions, and maintaining store operations.

Responsibilities

• Lead the store team and provide exceptional customer service, resolving customer issues as needed.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report any unusual activity.
• Engage professionally and respectfully with store teams and customers.
• Train and mentor new associates.
• Maintain a collaborative team environment to drive results.
• Act in a respectful manner to customers, managers, and peers.

Requirements

• High school diploma or equivalent.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of retail leadership/management experience, including leading aspects of the business and developing team members.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must be at least 18 years of age or older.

Skills & Experience

• Experience in retail, preferably in fast fashion.
• Demonstrated ability to collaborate and drive results as a team.
• Awareness and understanding of basic retail principles such as sales, stock, and service delivery.
• Solid communication, customer service, and problem-solving skills.
• Ability to work in a fast-paced, ever-changing environment.

Physical Requirements

• Ability to move around the store throughout the shift.
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes, merchandise packages, bins, clothing racks, stools/ladders).
• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets).
• Ability to regularly use a ladder, step stool, or raised platform safely.

Benefits

• 50% off Cotton On Group Brands (Cotton On, Cotton On Body, & Cotton On Kids).
• Local and global career growth opportunities across our three brands.
• 24/7 wellness support for mental health, relationships, family, and more.
• Discounts for you and your family on medical, travel, and financial services.
• Opportunity to create meaningful change and make a positive difference in people’s lives.

Pay

$15.00 - $18.00 per hour (part-time).